SUNWAI

Launch of Sunwai- A Customer Complaint Management Service by State Bank of Pakistan

SBP, in its endeavor to further improve the effectiveness and fairness of the banking system, has developed a Portal and Mobile App namely 'Sunwai- a customer complaint management service' with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFis/MFBs (referred herein as Fls). "Sunwai" can be accessed at Sunwai