Launch of Sunwai- A Customer Complaint Management Service by State Bank of Pakistan

SBP, in its endeavor to further improve the effectiveness and fairness of the banking system, has developed a Portal and Mobile App namely 'Sunwai- a customer complaint management service' with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFis/MFBs (referred herein as Fls). "Sunwai" can be accessed at Sunwai

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    Entity Rating by PACRA

    - Long Term

    AA -

    - Short Term

    A1 +A1 +