Send Your Complaint in letter / application from or in a prescribed “Complaint /Feedback/Suggestion Form” which is available at the Reception Counter. All sorts of complaint will be received by the Receptionist, if delivered in person.
You may also contact following officers for any grievance or complaint:-
  1. Mr. M. Sabihuddin
Executive Vice President (Compliance) Ext. 328 E-mail:
  1. Mr. Farid Ahmed
Assistant Vice President Head of HR & Admin Ext. 334 E-mail:
A procedure for dealing with the customers’ Complaints is also available at the Reception Counter.

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Entity Rating by PACRA

- Long Term

AA -

- Short Term

A1 +A1 +